LA TECH LLC MASTER TECHNOLOGY SERVICES AGREEMENT This Master Technology Services Agreement ("Agreement") is entered into as of the date signed below by and between: LA Tech LLC, a New Mexico limited liability company ("Provider"), and Client, identified below ("Client"). ⸻ 1. CLIENT INFORMATION Client Name: __________________________________________ Email: __________________________________________ Phone: __________________________________________ Service Address (or "Remote Service"): __________________________________________ Date of Service: __________________________________________ ⸻ 2. SCOPE OF SERVICES Client authorizes Provider to perform technology-related services, including but not limited to: • Computer and device troubleshooting • Operating system repair or reinstallation • Network and Wi-Fi setup or configuration • Printer setup • Software installation or removal • Email configuration • Data transfer attempts • Malware removal • Cybersecurity review or remediation • Remote technical support Additional services beyond the originally described scope require Client approval. ⸻ 3. AUTHORIZATION TO ACCESS EQUIPMENT & ACCOUNTS Client affirms they are the lawful owner or authorized user of all devices, accounts, and systems being serviced. Client authorizes Provider to access hardware, software, administrative settings, and accounts as reasonably necessary to perform Services. ⸻ 4. DATA LOSS & BACKUP RESPONSIBILITY Client acknowledges: • Technology services carry inherent risk of data loss. • Provider is not responsible for lost, deleted, corrupted, or inaccessible data. • Hardware failure, malware, corruption, or pre-existing conditions may result in permanent data loss. • Client is solely responsible for maintaining backups unless backup services are specifically requested and agreed to. Even when backup or data transfer services are requested, complete recovery cannot be guaranteed. ⸻ 5. CYBERSECURITY & FUTURE THREATS If Services involve malware removal, breach investigation, or security configuration: • No system connected to the internet can be made completely secure. • Provider does not guarantee prevention of future threats or incidents. • Ongoing security depends on Client behavior, password practices, system updates, and recommended security measures. • Provider is not liable for future compromises, identity theft, financial loss, or third-party breaches occurring after Services are completed. Client acknowledges cybersecurity is an ongoing responsibility. ⸻ 6. PRE-EXISTING CONDITIONS Client understands that devices may contain hidden or pre-existing issues. Provider is not responsible for failures resulting from: • Manufacturer defects • Prior improper repair • Aging components • Liquid damage • Hardware wear Disassembly may reveal unrelated problems not previously visible. ⸻ 7. THIRD-PARTY SERVICES DISCLAIMER Provider is not responsible for issues caused by: • Internet Service Providers • Cloud service providers • Software vendors • Device manufacturers • Firmware updates • Account restrictions or suspensions ⸻ 8. PAYMENT TERMS • Payment is due upon completion of Services unless otherwise agreed in writing. • Diagnostic fees are non-refundable. • Labor charges apply regardless of outcome. • Parts or subscriptions require Client approval. • Cancellations within 24 hours may incur a $25 fee. Failure to remit payment may result in lawful collection action. ⸻ 9. NO WARRANTY Services are provided "AS IS" without express or implied warranties. Provider does not guarantee long-term performance, compatibility, or uninterrupted operation. ⸻ 10. LIMITATION OF LIABILITY To the fullest extent permitted by law: Provider's total liability for any claim arising from Services shall not exceed the amount paid for those Services. Provider shall not be liable for: • Indirect damages • Consequential damages • Loss of income • Business interruption • Emotional distress • Loss of data ⸻ 11. INDEMNIFICATION Client agrees to indemnify and hold harmless Provider from claims or losses arising from: • Client misuse of systems • Failure to follow recommendations • Third-party actions • Post-service security incidents ⸻ 12. ABANDONED EQUIPMENT Equipment not retrieved within 30 days of service completion notice may be considered abandoned. ⸻ 13. GOVERNING LAW This Agreement is governed by the laws of the State of New Mexico. ⸻ 14. ENTIRE AGREEMENT This document constitutes the entire agreement between the Parties and supersedes prior discussions. ⸻ 15. ELECTRONIC SIGNATURES Electronic signatures are legally binding under applicable federal and New Mexico law. ⸻ CLIENT AUTHORIZATION By signing below, Client confirms they have read, understand, and agree to this Agreement and authorize Provider to perform the described Services. Client Signature: {{CLIENT_SIGNATURE_STAMP}} Printed Name: {{CLIENT_PRINTED_NAME}} Date: {{CLIENT_SIGNED_DATE}} ⸻ Provider Signature: {{PROVIDER_SIGNATURE_STAMP}} Printed Name: Stephen Kollman Date: {{PROVIDER_SIGNED_DATE}}